Returns & Refund Policy

Last updated: 13 August 2026

1. Changed your mind (14-day cancellation right)

You may cancel your order within 14 days of receiving it, for any reason, under the Consumer Contracts Regulations 2013. To do this, email store@bilbyton.co.uk before or within 14 days of delivery. You’ll then have a further 14 days to send the item back to us.

You are responsible for the cost of return postage.
Please return items securely packaged, in the condition they were sent, with all original accessories included.
Refunds are issued to your original payment method within 14 days of us receiving the returned item.

This does not apply to items sold As-Is or For Parts/Not Working — see Section 3.

2. Faulty or not-as-described items

If an item is faulty, not as described, or not of satisfactory quality for its stated condition grade, contact store@bilbyton.co.uk first to arrange a return before sending anything back.

Within 30 days of delivery: you’re entitled to a full refund.
After 30 days: we’ll offer a repair, replacement, or refund as appropriate, in line with the Consumer Rights Act 2015.
For genuine faults or items not matching their description, we cover reasonable return postage costs.

3. Items sold “As-Is” or “For Parts / Not Working”

Items explicitly listed as As-Is or For Parts/Not Working are sold on that basis — they are not guaranteed to be in full working order. The 14-day changed-mind right in Section 1 does not apply to these items. However, if an As-Is/For Parts item doesn’t match what was actually described in the listing, your rights under Section 2 still apply.

4. How to start a return

Email store@bilbyton.co.uk with your order number and the reason for return. We’ll confirm the return address and any next steps before you send the item back — please don’t post items back without contacting us first, as this may delay your refund.

5. Questions

If anything here is unclear, email store@bilbyton.co.uk and we’ll help sort it out.