Privacy Policy

Privacy Policy

Last updated: 13 August 2026

Bilbyton Store (store.bilbyton.co.uk) is operated by an individual trader. For the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018), we are the “data controller” of the personal data described below. Contact: store@bilbyton.co.uk.

1. What information we collect

  • Name, delivery address, email address, and phone number (if provided) when you place an order
  • Order history and the items you’ve purchased
  • Basic account information if you create a customer account
  • We do not collect or store your card details — payments are processed directly by Stripe and PayPal, and card information never reaches our server

2. How we use your information

We use your information to: process and fulfil your order, communicate with you about your order (confirmation, dispatch, and any issues), handle returns and customer service queries, and meet our legal/accounting obligations (e.g. record-keeping for tax purposes).

3. Who we share your information with

We share relevant order information with the following third parties, only as needed to fulfil your order:

  • Stripe and PayPal — to process payment
  • Brevo — to send order confirmation and account-related emails
  • Our courier partner — to deliver your order
  • If you purchased via eBay or Facebook, the relevant order and product information is also synced with that marketplace as part of normal order processing

We do not sell your personal information to third parties, and do not use it for marketing without your consent.

4. Cookies

Our site uses essential cookies required for the shopping cart and checkout to function. We do not currently use advertising or tracking cookies.

5. How long we keep your information

We retain order information for as long as necessary to fulfil the order, handle any returns, and meet our legal obligations — including UK requirements to keep financial records (generally up to 6 years for tax purposes).

6. Your rights

Under UK GDPR, you have the right to access the personal data we hold about you, request correction or deletion of it, object to certain processing, and request a copy in a portable format. To exercise any of these rights, contact store@bilbyton.co.uk. You also have the right to complain to the UK’s Information Commissioner’s Office (ico.org.uk) if you believe your data has been mishandled.

7. Contact

Questions about this policy or how your data is handled? Email store@bilbyton.co.uk.

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